Please contact us via email for our authorisation before returning any product. You may return most recently purchased, unopened items within 7 days of delivery for a full refund. If it is our error (faulty item) we will pay return postage or shipping costs. Please send returns by tracked post.
Your refund should be expected within 3 – 4 weeks or earlier. This time includes the transit time to receive your return from the post or shipper (5 to 10 business days), plus our time to process your return (3 to 5 business days), and the length of time it takes your bank to process our refund request (5 to 10 business days).
On receiving your order, we aim to ship it to you within a few days, as we only mix small fresh batches on some occasions it may take slightly longer.
We generally ship with tracked Australian post and can virtually ship to any address in the world. Products containing flammable oils cannot be shipped internationally.